RETURNS POLICY

Refund policy

At Umile Perla, we strive to provide you with the highest quality products and services. We understand that there may be instances when you wish to return an item, and we want to make this process as smooth as possible. Please read our returns policy carefully before initiating a return.

Returns Eligibility

You may return an item purchased from Umile Perla under the following conditions:

  • The item received does not match the product description on our website.

  • You received the wrong item.

We will accept earrings as returns as long as they are unworn and in their original condition.

Non-Returnable Items

Certain items are non-returnable, these include:

  • Personalized or custom-made products.

  • Items that have been used or are not in their original condition.

If your item appears to be faulty, please contact hello@umileperla.co.uk

Return Process

To initiate a return, please follow these steps

Email hello@umileperla.co.uk with the following information

    • Your order number.

    • The reason for the return.

    • Clear photos of any faults if applicable.

    • If your item was a gift, please provide the giftee’s name.

    • Our customer support team will assess your request and provide you with instructions on how to proceed with the return.

    • If your return request is approved, you will be provided with further instructions on how to send the item(s) back.

Return Shipping

  • You are responsible for the return shipping costs and any duties and taxes owed. We recommend using a trackable shipping method to ensure the item is received by us as we won’t be responsible for anything that is lost in transit.

Refund or Replacement

Once we receive and inspect the returned item(s), we will process your request according to the following options:

  • For faulty or damaged items, we will offer you the choice of a replacement or a full refund.

  • For items returned for any other reason, you will be eligible for a refund of the item's purchase price, excluding shipping costs.

Timeframe for Returns

Please note that returns must be initiated within 14 days of receiving your order. Once your return is approved, please allow 5 business days for us to process your refund or replacement.

Contact Us

If you have any questions or concerns regarding our returns policy or the return process, please feel free to contact our customer support team at hello@umileperla.co.uk